Refund Policy

Return & Refund Policy

At Veloura Intimate, your comfort and confidence matter to us. We understand that buying lingerie online can feel uncertain — that’s why we’ve made our process simple and customer-friendly.

  1. Easy Returns (7 Days)
    You can request a return within 7 days of delivery for eligible items.

To be eligible:

  • Item must be unused, unworn, and in original packaging

  • All tags must be intact

  1. Size & Fit Support
    Not sure about sizing? We’re here to help before and after your purchase. In many cases, we offer size assistance to ensure you get the perfect fit.

  2. Hygiene Policy (Important)
    For hygiene and safety reasons, panties and intimate wear cannot be returned or exchanged once delivered.

However:
If you receive a damaged, defective, or incorrect product, we will provide a replacement or full refund at no extra cost.

  1. Hassle-Free Resolution
    If there’s any issue with your order, simply contact us within 48 hours of delivery with photos, and our team will resolve it quickly.

  2. Refund Process

  • Approved refunds are processed to your original payment method

  • Please allow 7–10 business days after approval

  1. Shipping for Returns

  • Return shipping is handled by the customer unless the product is defective or incorrect

  1. Our Promise
    We’re committed to making your experience smooth, safe, and worry-free. Your trust means everything to us.

If you need help, our support team is always here for you.

Thank you for choosing Veloura Intimate.