Frequently Asked Questions

Please contact us before ordering to confirm the outer packaging and the sender or product details shown on the shipping label. Our published Shipping Policy does not specify these details.

Our Shipping Policy states that shipping is free on every order, with no minimum purchase requirement.

Orders are processed within 1–2 business days. The Shipping Policy lists estimated delivery times of 3–7 business days for standard shipping and 1–3 business days for expedited shipping. Available delivery options and estimates are shown at checkout where applicable. Processing may vary during peak seasons or holidays.

Once your order ships, you will receive a confirmation email with a tracking number. Use it to follow your package. For delivery questions or a missing order, contact us with your order details.

Our Refund Policy allows return requests within 7 days of delivery for eligible items. Items must be unused, unworn, in their original packaging, with all tags intact. For hygiene and safety reasons, panties and intimate wear cannot be returned or exchanged once delivered. Please contact us before ordering if you are unsure whether a particular item is eligible.

The Refund Policy states that damaged, defective or incorrect products qualify for a replacement or full refund at no extra cost, and asks you to contact us within 48 hours of delivery with photos. The Shipping Policy separately lists a 7-day reporting period for damaged orders. Please contact us promptly with photos and your order details so we can help.

Approved refunds are processed to the original payment method. Please allow 7–10 business days after approval. Return shipping is handled by the customer unless the product is defective or incorrect. See the Refund Policy for details.

Measure your underbust and the fullest part of your bust, then use our Bra Size Calculator as a starting point. Compare the result with the individual product size guide, because sizing varies by brand and style. For other lingerie, follow the product-specific size chart. Contact us if you need help before ordering.

Please contact us for size and fit support. Return eligibility depends on the item and the hygiene restrictions in our Refund Policy. A size exchange is not guaranteed, so please check the product size guide before ordering.

As general styling guidance, fasten the belt at its intended waist or hip position, attach the suspender clips to compatible stocking tops, and adjust the straps for comfortable, even tension. Follow any instructions supplied with your item and avoid pulling the straps too tightly. Contact us for help with a particular style.

Follow the care label supplied with your garment. Washing, drying and ironing requirements vary by fabric and construction. If instructions are missing or unclear, contact us with the product details before washing.

Visit our Contact Us page. You can also call or WhatsApp +91 9755535903, Monday–Saturday, 10:00 AM–6:00 PM IST, or message @velouraintimate on Instagram. Please include your order number when asking about an existing order.